Jim & Dawn of the Nowak Team made sure we stayed informed every step of the way. They effectively communicated with all parties envolved, answered all of our questions, and never gave up, even when unexpected obstacles occurred! If you're lucky enough to have the opportunity to work with them, do it, you won't regret it!!

Dawn promised a lot and didn't deliver. When our family was left without a working shower, she didn't respond or seem to care. It's easy to promise the world at the start; follow-through is what matters, and it wasn't there. I wouldn't work with her again.

I have never met anyone more committed to their job than Dawn and her team. Dawn has such a positive outlook for every situation and I wouldn't trust anyone else with my real estate needs. If you need a professional and personal experience, check her out! You won't be disappointed.

Dawn is incredibly professional and knowledgeable and she will do everything can can to help, even if it creates extra work for her. She has a very large personality and she cares deeply about what she does, which is evident in her work ethic. She sends birthday cards, neat magnets with the Bill's game schedule along with measurement unit conversions (really helpful in your kitchen), and her office sends frequent info about the current value of your house. All and all dealing with Dawn is a great experience and I would suggest her to everyone looking to buy a house.

We used Dawn Nowak of Keller Williams Realty Greater Rochester in 2026 to sell our house in Rochester and buy a house in Jamestown. Dawn listed our house and is the agent named on our purchase contract. Her husband, Jim Nowak, the buyer agent on her team, handled the purchase day to day. I would not call any part of this a good experience. In our January consultation, I asked to list under $200,000. Dawn pushed for $250,000. That consultation is the last time I saw her in person. She did not come to the house before it was listed in March. The house listed at $250,000, was cut twice, to $248,900 and then $239,900, and sold for $230,000. On a call on September 16, Dawn acknowledged the pricing: "I think maybe we would have got a little bit of a bidding war if we would have priced it a little lower." I am a videographer, and Dawn paid me to make our listing video. Her other listings get a walkthrough video with her in it and her "Dawn Sold Another" tagline. She told me she would come do her part of ours, then canceled at the last minute for something in Buffalo. It never happened, and she never told me our listing would be handled differently from her other listings. On that same call, when I said I had not gotten the same treatment as her other clients, she told me, "I did not agree to do your f***ing video, Bryant." She then asked whether I thought her saying "Dawn Sold Another" would have made a difference. I pointed out that she puts it on billboards. She told me, "You've been laying up way too many nights overthinking all this." The purchase. Our offer was accepted March 18, with closing due by May 13. Our sale was set to close May 18 and the purchase was not ready. On May 13, Dawn sent us an agreement to move in before closing, and we signed it that night. The final version, from the sellers' attorney, was signed May 14. It made us tenants of the sellers until closing, said no alterations could be made to the house, and stated that we "have completed a final inspection of the premises." No walkthrough had happened yet. On May 15 we drove three hours for the walkthrough. It could not be done because the sellers' utilities had been shut off for nonpayment. On May 16 we came back with our moving truck and our family of five. Our Rochester house was closing two days later, and we had nowhere else to stay. The walkthrough found the first floor toilet leaking so badly it was unusable, the second floor toilet running constantly, and low hot water volume at the second floor faucet. Jim did not advise us to wait. His advice was to take possession and deal with the plumbing at the closing table. We relied on him as our agent and moved in. He emailed our attorney about the problems at 8:42 PM that night, after we had moved in. Dawn was copied. In my view, that night is where this went wrong. We should have waited, taken a hotel for the night with the U-Haul, or called the attorney their team recommended to us. Two plumbers quoted the work at $6,125 and at $8,685 to $9,315. As I write this on September 18, we still have not closed, more than four months after the May 13 closing date in our contract. We have lived with those conditions for more than 120 days. The hot water in the shower is barely usable, and we use the toilet on one floor and wash our hands at the sink on another. After May 20, Dawn did not call or text me for nearly four months. On the September 16 call, Dawn said, "if we can't get you any money at the closing table for the plumbing then me and Jim would give you a gift card to Home Depot." On the morning of closing, September 18, she offered $500. We hired her expecting an agent who would fight for us, and felt alone the entire process, and couldn’t even take a hot shower to cry in.

We have purchased two homes working with Dawn and Jim. Obviously we wouldn't have worked with them on a second home unless we were very pleased after the first. They are very knowledgeable, organized, and prepared. They truly have your best interest at heart. They are very flexible, always made themselves available, and work with you through the entire process. They are very personable and easy to work with. We would definitely work with them again and recommend them to our friends.

I hardly know where to begin in writing a review for the AMAZING Dawn Nowak Team and the job they did in helping us sell our home. We contacted Dawn 3 YEARS ago when we initially intended to sell (and move South where the kids are), and yet she was endlessly patient with us until we finally had it “together” enough to actually sell this past Spring (2026). Early on, she walked us through EVERY step of the selling process - which was far different than when we bought the house 15 years ago. She gave us GREAT advice - room by room - regarding how to stage the home and what improvements we could make to maximize the return at sale time - and it WORKED. Between the extensive work we did in the year prior to selling, the phenomenal listing photos/videos, assistant Cary’s amazing support work, and Dawn’s ENDLESS energy and enthusiasm, we sold for WELL over list price, far exceeding our expectations, all in the span of just ONE week. And, after the offer was accepted, Realtor hubby Jim Nowak took it from there and made the complicated and involved closing process remarkably UNcomplicated - everything went as smooth as silk. Beyond that - and as other reviewers have also noted - we gained a GREAT set of new friends with a lot of common ground (Buffalo Bills football, Buffalo Sabres hockey). If you are looking to sell your house, do yourself a favor and LOOK NO FURTHER. Dawn is hands-down the BEST… and she MEANS it when she says… “Dawnnn sold another!”

We couldn't be happier with the job Dawn did selling our home. From day one, she was incredibly dedicated, knowledgeable, and proactive throughout the entire process. She went above and beyond with marketing, getting our property in front of the right buyers and generating strong interest right away. What really stood out was her commitment—she always made herself available whenever we had questions. She kept us informed every step of the way. Thanks to her hard work, we received multiple bids and our house sold very quickly. The entire experience was smooth, professional, and stress-free. We would absolutely recommend her to anyone looking to buy or sell a home. She truly exceeded our expectations! ⭐⭐⭐⭐⭐

Dawn and Jim are great to work with. They are no- nonsense folks who know their stuff and get the job done.

Thank you Dawn and Jim for the amazing dedication and help in every step of the home selling process. From day one, Dawn provided sound advice, directed and helped us in getting the house ready for sale. The interior photos, the video and the drone photo she put together in the listing were impressive. Dawn & Jim followed up step by step with the buyer and seller attorneys and were constantly in touch with us providing the information we need to know. Dawn, Jim and Cary is a formidable team in Real Estate business. No wonder that "Dawn Sold Another" & Another & Another.